Frequently Asked Questions

Franklin, Hill

and parts of 

Northfield, Tilton, Danbury, Sanbornton, Bridgewater, Alexandria, Salisbury, Andover, Bristol, and New Hampton, New Hampshire.

We will provide services outside of our listed service area. It will be priced on a case by case basis.

What are your office hours?

New Clients: Please fill out the form on the contact page. Once we receive this we can set up a complimentary 30 minute Meet & Greet to make sure that we are a good fit for each other. 

Returning Clients: You can request a new service through PetPocketBook or text. Text is preferred as I will see it right away and can respond sooner. 

Do you offer boarding or daycare services at your home?

Yes! We are insured through Pet Sitter's Associates! Please check out their website for details: www.petsitllc.com

Do you have breed restrictions? 

A meet & greet is a complimentary 30 minute meeting in your home to ask each other questions, meet your pets, and determine if we are a good fit for each other before scheduling services. This will allow you to show me around your home, where your pet's supplies are located, what kind of food and toys they like, how to get into your home for services, anything you can think of that will be involved in caring for them. You will also be able to ask me any questions you have, and get to know me a little better before entrusting your pets into my care. 

What days are you closed?

PetPocketbook is a scheduling system that we use at Ruff Hiking. It allows us to have: 

• Detailed family profiles, from contact information and pick up instructions to vaccinations and pet birthdays.  

• Online booking requests and cancellations. Our clients can request appointments through PetPocketbook and we can easily approve or decline those requests based on availability.

• Report cards. Send report cards with photos and notes, as well as timestamps.

• Online payments. Our clients can pay online via credit card or bank transfer with one-time or automatic payments.

Walks/Drop Ins & Cleaning Services

Pay in full to secure booking. 50% refund if canceled within 48 hours of secure booking. Cancellation fee of 100% for services canceled with less than 48 hours notice prior to the scheduled service. 

Overnight Care & Special Services

Pay in full to secure booking. 50% refund if canceled within 48 hours of securing booking. Otherwise, there are no refunds for cancellation.

Do you have a last minute booking fee?

Yes, if you book a service within 12 hours of the service time, you may be charged up to 50% more.

Are you able to administer medication to my pet?

We accept credit cards through PetPocketBook and cash. Payment is due day of booking to secure your spot. 

Unpaid invoices and receipts are sent out every Monday. 

What if there is an emergency with my pet?

• We have a senior cleaning discount of 5% off services. 

• We have a referral discount! If a friend you recommend me to books a service with me after their Meet & Greet, you will receive a $5 credit towards your next service! Your friend must mention that you referred them to me as proof.  

• We also have some "off-season" specials. You can find them on the Services & Pricing page. 

​Do you have any positive reviews from previous pet parents?

No, however we do encourage setting your pet(s) up for recurring services! We can set up a recurring schedule for you in any format, whether that be daily, multiple times per day, a few times a week, weekly, or even monthly. This ensures that you always have a spot reserved on the schedule for your desired time frames.  

How will I know you have visited my home?

YES! You will get a report card sent to your e-mail at the end of every visit. We aim for a three picture minimum, per visit.